By Dr. Shelley Spiecker:
A few days ago I was helping prepare a successful CEO for testimony in an upcoming arbitration. The case boiled down to a dispute between two shareholders with one advocating for dissolution of their agreement and the other seeking to keep the agreement in force. My client’s testimony and credibility would be crucial to the case. A high self-monitor, he quickly picked up on my recommendations for posture, eye contact, and other key nonverbal credibility cues. One impediment remained - a tendency to end sentences with an upward vocal inflection. While infrequent, this “uptalking” had the overall effect of making him appear uncertain and less believable than desired.